Welcome to a issue 2 of the LGP customer services monthly report for the LGP Blog.
There is only really one new common issue this month:
Sacred - problem starting a new game on Open Internet multiplayer option
This problem seems to affect people with certain network setups that are designed to block network traffic, such as symmetric NAT or Firewall systems.
You can find out your current setup’s networking facilities by downloading our Test Tool and checking that the networking section. If it says that networking is only available via TURN, then you are going to experience this problem.
The way around this problem for the moment, simply, is patience. The game will connect in the end, although it can take between 30 and 60 seconds to negotiate its way past your network security systems. We are working on a way to speed this up, and we hope to have a patch out soon which will address this problem.