Customer Services Update for April 2009

Welcome to a issue 2 of the LGP customer services monthly report for the LGP Blog.

There is only really one new common issue this month:

Sacred – problem starting a new game on Open Internet multiplayer option

This problem seems to affect people with certain network setups that are designed to block network traffic, such as symmetric NAT or Firewall systems.

You can find out your current setup’s networking facilities by downloading our Test Tool and checking that the networking section. If it says that networking is only available via TURN, then you are going to experience this problem.

The way around this problem for the moment, simply, is patience. The game will connect in the end, although it can take between 30 and 60 seconds to negotiate its way past your network security systems. We are working on a way to speed this up, and we hope to have a patch out soon which will address this problem.

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3 Responses to “Customer Services Update for April 2009”

  1. Eric says:


    I have a serious trouble with Sacred: within a minute after the game starts (after a character is picked), I get a computer freeze and audio loop. It is impossible to switch to a console, it is a hard freeze. The test tool shows nothing wrong (NVIDIA Corporation GeForce 7600 GT/AGP/SSE2 stable or beta driver 185.19. Note I play with a computer which is not connected to the Internet. Could it be a problem with the DRM ? Has anyone else the same issue ?

  2. Eric says:

    Thanks for your reply. I sent an email to support on the 23/04 (19:54) but have not received an answer yet. You had trouble with your server last week, maybe it has been lost ? I’ll send one again. Anyway, the freeze occurs in both windowed and fullscreen mode. I take the Gladiator, level bronze. In the first room there is no problem, I skip the tutorial, talk to the NPC, then I can open the chest and take the objects. Then when I go to the arena, I see the arena itself but the game freezes during the display of the “new quest” white half-circle.

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