Once more LGP has been hit by outages affecting companies we work with. This time, the hosting company, RapidSwitch, who own the datacenter where we host our webservers.
We would like to apologise to all customers who had their downloads affected, or who had their ability to play rental games affected. We are immediately extending the rental period of all rental games that are active now, or would have been active during the downtime, by four days to make up for the intermittant downtime.This affects rentals purchased from any LGP reseller.
We are pleased to report that players with non-rental versions of the game, both download and boxed copy, experienced no lockout. As designed, the LGP protection system coped perfectly with the outage.
The outage also affected PenguinPlay, meaning that ingame multiplayer functionality via PenguinPlay would have been unavailable.
This will also have affected our resellers who sell downloadable copies of games, and request download keys dynamically. If any of your customers received blank keys, please contact us at firstname.lastname@example.org, and we will fix the problem.
Finally, on a lighter note, we would like to briefly laugh at RapidSwitch. Who as compensation for the downtime, have offered to upgrade our servers for free. Beside the fact that our servers are fully loaded and not upgradeable any further, I am still waiting for their reply to my question of why on earth did they think that appropriate compensation for extended downtime is – effectively – more downtime. I’ll summarise their response in a comment as and when it is received.