OK, I wasnt planning on broadcasting this over the blog but in the interests of not censoring people…

We have just hired a new staffmember to handle email in the supportbox. All email older than 2 weeks has been handled, and replied to, but since then there has been a problem. I will not go into it as it is not my business to report on the personal lives of my staff. However, apologies to everyone that has missed replies. We ARE onto it, but due to these issues, the delays have been, I agree, unacceptable.

This is the only response that I’ll be posting on here about this. All outsanding issues will be handled by email, in the order we received them, as soon as we can with the new staffmember in training.

Other mailboxes are unaffected, but obviously some mails are moved between boxes.

I know it’s off topic, but I since LGP support doesn’t answer my emails anymore I’ll try it here.

I ordered a bunch of games from LGP on 8th may and only half of them arrived via mail. On 31th may LGP support answered my first mail and told me to wait for the second package, it would be with me soon.

After that my mails were left unanswered and after more than 2 months the rest of my games are still not here.

If you made the experience that sending a package across europe can take that long just say so and I will continue to wait patiently. But to me it looks more like there is something wrong.

Could you please look into this issue?

Thanks,
Marco

Both Jets’n'Guns and X³ Special Edition seem to have the same UPC/A code (835551000205). Which one is the correct one for these games?

(Just asking because I wanted to enter the product codes in mobygames…)

I’m glad to read that you’re working on a fix for the bug that makes x3 crash all the time. I haven’t received any answers from your support after sending several mails about the problem and was worried it’s something that’ll never be fixed …

The bug is everything else but elusive. Please let me know if I can provide assistance in fixing or reproducing it or in testing if it’s fixed, like creating strace output, mailing you a savegame or providing details about the system I’m trying to run x3 on.

And where’s Bandits in it’s development? Is it further ahead than Shadowground or is it behind in development?

It would be better for the sole reason of more pre-orders and a happier customer base if we get told what is going on with them.